Winners Circle Browbands - Shopping Information

DIY Browbands Do It Yourself Browbands Diamonte Browbands Diamonte Buttons Diamonte Rings Pleated Ribbon Rhinestone Diamonte Trim Velvet Ribbon Satin Ribbon Stock Ties Stock Pins Collar Bars Jodhpurs Breeches Show Shirts Diamonte Coat Buttons V Shape Browbands Dressage Browbands

Guarantee

All Winners Circle Products are fully guaranteed against defective workmanship and/or ribbon. If you believe the product is defective, please contact us within 5 days of receipt of the product to arrange a free remake or refund. Shipping and handling costs are not refundable and the defective goods must be returned to Winners Circle Browbands within 30 days (60 days for overseas customers). Replacements will be posted free of charge.

Changes or cancellations to your order after it's been submitted?
If we have not yet shipped your order, you can request a change or cancel your order. For fastest service, call us at 61 8 83883526. If you have just submitted your order online, send an email to winnerscircle@optusnet.com.au. Be sure to include your full name and address information, as well as your order confirmation number. Please provide complete details on the information that you would like to correct or change. When we have made the change on your order, we will send you an email confirmation. If we are unable to change or cancel your order, we will notify you via email. For information on returns or exchanges, click here.

Returns and Exchanges

Winners Circle Browbands does not accept returns for pre-made ribbon browbands where the incorrect size or colour combinations have been ordered or for misuse of the product or for normal wear and tear. When purchasing a pre-made browband, It is recommended that you measure the length of an existing browband, where possible, prior to ordering as standard sizes may vary depending on the manufacturer.

The colours of any ribbon on this web site compared to actual product may vary depending on computer hardware and software used to view the product, and ribbon dye lot variations. Winners Circle Browbands is not responsible for colours not matching the intended use and does not accept returns on this basis. Please contact us for ribbon samples if in doubt.

All other products may be returned for full refund (less shipping costs) provided that they are in new condition with proof of purchase within 30 days of the purchase date (60 days for overseas customers). You will receive a refund for the cost of the product less shipping fees based on your original payment method. After the returns period, if you are the purchaser, no returned items will be accepted and any returned items which we receive will be returned to you. If you do not have your proof of purchase, please contact us on 61 8 83883526 and we will search for your order. If we do not find an original order, we will issue you with a gift certificate based on the current selling price of the item(s), upon receipt of your return at our premises.

Custom or special orders cannot be returned or refunded unless the item is defective.

How long does it take to get my refund?

Depending on the method you use to return the item(s) to us, it can take up to 7-14 days for us to receive your parcel. If you placed your order with a credit card, the credit should be applied to your account, and should appear on your statement, within one billing cycle from the time we process your return. If you ordered by cheque, COD or direct deposit, your refund cheque will be processed for mailing by normal mail, within 7 days of the time we process your return.

Who do I contact to ask about my return?

To check on the status of your return, call us at 61 8 83883526 or email us at winnerscircle@optusnet.com.au with your order number, name, address and details on the item(s) you returned.

Payment Methods

Whether you're ordering through our Website or by mail, phone or fax, you can pay for your purchases with Visa, MasterCard, Australian Money Order, COD (Australia only), direct deposit or personal cheque. Please note however, that orders paid for by cheques will be subject to clearance after receipt of the cheque (usually 2-5 days) and Direct Deposit is subject to clearance usually within 24 hours. Orders will not be shipped until payment is received (COD excepted). Credit Card, Australian Money Orders and COD orders are not subject to clearance. Therefore, if you have time restrictions, it is recommended that you consider payment by Credit Card, Australian Money Order or Direct Deposit.

All orders are processed where possible within 48 hours after (orders containing pleated ribbon will take longer) they are received, whether you phone your order in or place it online (orders requiring pleated ribbon will take longer). Your credit card is charged when your order is shipped. If multiple shipments are required to fulfill your order, you will be billed as the items are shipped. Delivery fees, are charged on a pro-rata basis as items are shipped.

Ordering Offline

We understand that not everyone is comfortable ordering online with a credit card so we can accept orders by telephone, fax or post.

Shipping methods

We ship via Australia Post or TNT. Express shipping is available within Australia.

With respect to shipments of merchandise to consumers, wherever they may reside, title to the merchandise shall pass to the buyer upon delivery of the merchandise to the common carrier. Accordingly, Winners Circle Browbands shall also not be liable or responsible for packages delivered to you through any third party with whom you arrange for receipt on your behalf after we have made delivery to the address you designate.

If you choose to have your order shipped by uninsured post, Winners Circle Browbands shall not be liable for undelivered or lost orders.

International Shipping
We ship almost anywhere in the world!

Delivery charges

Delivery charges for orders shipped within Australia and Internationally will be calculated when you place an order. Delivery charges depend on the method you choose to have your order sent to you and the weight of the order. We include a small cost of packaging your order in the total delivery charge. If you have any questions about placing an international order, call us at 61 8 83883526 or email us at winnerscircle@optusnet.com.au.

How will I know if you've received my order?

When ordering online, you will receive an order confirmation via email.

If you have mailed or faxed your order to us, you can call us at 61 8 83883526 to inquire about the status of your order.

When will I receive my order?

Most in-stock merchandise ships within 2-5 business days of receipt of your order although during peak show season this may be longer. Orders requiring pleated ribbon may take longer. Please call/email us with any questions regarding delivery time.

Cancelled Selections
We do our best to closely monitor inventory levels and keep the Website as current as possible, but sometimes we receive multiple orders for items that subsequently become unavailable before we are able to update our site. When that happens, we will notify you that the item is out of stock and may suggest an alternate product. Because we bill you as items are shipped, your credit card will not be charged for any items that are unavailable.

Security.
The importance of security for all personally identifiable information associated with our customers and visitors is of utmost concern to us. We exercise great care in providing secure transmission of your information from your PC to our servers. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Winners Circle Browbands cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems. When your credit card information is transmitted to Winners Circle Browbands we use industry standard, SSL (secure socket layer) encryption to ensure the security of your information. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at Winners Circle Browbands. Nothwithstanding the foregoing, due to the open nature of the internet, We do not guarantee the absence of theft, hacker activity, electronic or non-electronic tampering, or computer crime, and we hereby disclaim responsibility and liability for stolen information.

If you suspect that there are unauthorised charges on your credit card, immediately notify your credit card provider. Then contact Winners Circle Browbands on 61 8 83883526. We will investigate your claim and work with your credit card company to resolve the claim as quickly as possible.

Disclaimer

THE MATERIALS IN THIS SITE AND ANY THIRD-PARTY SITES ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WINNERS CIRCLE BROWBANDS, D FERGUSON NOR ITS AFFILIATED OR RELATED ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WINNERS CIRCLE BROWBANDS, DEBORAH FERGUSON, DO NOT WARRANT THAT THE MATERIALS WILL BE ACCURATE, RELIABLE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE, INCLUDING BULLETIN BOARDS, OR THE SERVER THAT MAKES IT AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THIS SITE OR THE TECHNOLOGY THAT MAKES IT AVAILABLE, ARE IMMUNE TO HACKER ACTIVITY, ELECTRONIC OR NON-ELECTRONIC TAMPERING, COMPUTER CRIME, OR THEFT. WINNERS CIRCLE BROWBANDS, DEBORAH FERGUSON DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS SITE OR IN LINKED SITES IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY, OR OTHERWISE.

Limitation of Liability

Neither Winners Circle Browbands, D Ferguson nor its affiliated or related entities or its vendors or content providers are responsible or liable to any person or entity whatsoever for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise), injury, claim, liability or other cause of any kind or character whatsoever based upon or resulting from (1) any Winners Circle Browbands information or opinions provided on the Winners Circle Browbands site or from the use of, or the inability to use, Winners Circle Browbands materials on the site, or (2) any electronic or non-electronic tampering with the site, hacker activity, computer crime, or theft of personal information. You specifically agree that Winners Circle Browbands and D Ferguson are not liable for any defamatory, offensive or illegal conduct of any user, or for any illegal tampering with the site, hacker activity, computer crime, or theft of your personal information. If you are dissatisfied with the Winners Circle Browbands site or any materials on the site, or with any of the Winners Circle Browbands Terms of Use, your sole and exclusive remedy is to discontinue using the Winners Circle Browbands site. The material that you read in the Winners Circle Browbands site is provided solely for entertainment, promotional, and commerce purposes.

Typographical Errors: Although all information on this website has been carefully checked for accuracy, typographical errors and omissions occur and are therefore subject to correction. We regret any inconvenience.

© Copyright Winners Circle Browbands. All rights reserved. Unless otherwise noted, all materials contained in this Site are subject to copyright and is expressly forbidden without the copyright holders written permission.